Our Journeys are designed in the style of a three-act play. I believe my love of theatre and rituals stem from my Catholic upbringing, and in particular, the ancient rites of Latin Mass – which took place in the dark ages. Ceremonies that included overpowering incense, flickering candles, chiming bells, and lace mantillas worn, oh so dramatically. High Latin Mass, a powerful and unforgettable procedure.
As I have probably hitherto prattled, the initial welcome at a property sets the tone and stage of a visit. We purposely work with on property management expecting them to graciously welcome our clients. There are numerous clients who reach out to me on arrival sharing their enthusiasm: We are being spoiled. I LOVE this hotel. Amazing! Really, people take a minute from their Journeys and send me messages. Amenities arrive and we receive photos of the gifts, love the welcome and love hearing from our clients. Seems simple- but not every hotel practices the welcome- setting the stage in delighting the guest.
My recent visit to an Auberge property in Cabo, Esperanza Resort reaffirmed my belief. The moment you arrive, the charming rituals begin. Served an indigenous frothy and refreshing chilled pick-me-up; just enough to make you pause and be captivated by the surroundings. No rushing to a lobby, you have arrived. Chill!
Meander amid the fragrant paths to reach your room, enjoy a brief overview of your suite; a knock at the door and an authentic liquid refreshment arrives with a barman! A barman dressed in white linen snapping a cocktail shaker for full effect.
Margaritas shaken, the barman literally establishes a memorable sense of place. Your personal butler lays out freshly prepared guacamole in an ancient mortar on the terrace, flips on the jets to your rooftop infinity pool– and disappears.
First act complete.